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FAQs


SIZES

We have recently changed our size scale for the US sizes (that we display) to be bigger related to the size number, so please contact us to know more about the product you have chosen and the size you require. We have one size guide for collections previous to 2017, and one after. 

 

WHAT IS THE COST FOR SHIPPING?
We offer Free Shipping for all orders over $150 USD in Thailand.

For all orders under $150 USD, we charge $10 for domestic shipping in Thailand, $20 USD for all other territories. For Heavy Goods shipping (5 kg to 25 kg) we charge $30 for all territories, except for Thailand where we charge $20.

For international shipping; to ensure the utmost security of your purchase and our peace of mind, we use only the express services by DHL. 

HOW LONG DOES IT TAKE FOR THE ORDER TO BE SENT ?
If payment is successful and all shipping and purchase details are correct. We will send your order in 3 business days of payment.

DO YOU HAVE THE EXCHANGE POLICY?
Sorry. There are no refunds or returns, please chose carefully, as all sales are final.

If a product proves to be defective, faulty or incorrect, we will exchange the item, however, we ask that you must notify us within 3 days of receiving your order. All items in question must have tags and protective stickers intact and present in a perfect resalable condition. Due to health regulations, we cannot accept return of products that have been worn, damaged, soiled or laundered. Please contact KAANDA beach life before returning your item, we cannot accept unannounced parcels.

 

QUALITY GUARANTEE
Quality Guarantee by KAANDA beach life. Our Swimsuits are made of Fabric of 80% Polyamide and 20% Elastane while Caftans are made of Viscose, Cotton/Silk mix as well as Silk. All products are sincerely guaranteed by the brand.